CONTACT US FOR ANY QUESTIONS

EMAIL US: info@lasergamingshop.com

    FREQUENTLY ASKED QUESTIONS

    Most of our items are available for worldwide shipping. 

    You do not need to sign up to an account, or go too deep into the checkout process to find out shipping costs. Simply add the items you wish to purchase to your basket. On the basket page you will be able to calculate the cost of the shipping by entering your Country and Zip Code/Postcode.

    Token products will be supplied with a protective backing to keep them protected during production and shipment. This backing should be peeled off when received before your first play.

    Some of our products will be labelled with being a ‘Made to order’ product. This means they will be made once the order comes in rather than being currently in stock. 

    Processing time on ‘Made to order’ items are 7 business days.

    • Token orders are usually processed within 1-3 business days
    • Made to order items (indicated in the item description), allow 7 business days for your item(s) to be made.
    • Custom order processing times will vary, and this can be discussed as we work with you to create your order.

    From dispatch, items are estimated to arrive in:

    • UK: 2-3 business days
    • Europe: 5-7 business days
    • USA & Worldwide: 7-10 business days

    LaserGaming cannot guarantee these delivery times. Any estimated delivery times displayed are provided the delivery company.

    If you would like to change token quantities within a set, swap out a particular product or change the colours of certain tokens, please get in touch and we will create a custom order for you. Please note there may be an additional charge depending on the customisation.
     
    for more information visit our Custom Products page.

    Germany’s Packaging Act “VerpackG” imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

    We are registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3560524785946. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

    As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.